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How to identify and manage conflicts arising in care delivery settings
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Sample Question
Describe an unresolved (recurring) conflict that you experienced or observed. Identify the type of conflict.
- Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
- Outline the four stages of conflict, as described in Finkelman, and how the stages relate to your example. Decide if delegation was an issue in the conflict. Be specific.
- Describe the strategies for conflict resolution and how you would collaborate with a nurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.
- Provide a conclusion or summary about this experience and how you may deal with conflict more effectively in the future
Question Explanation
Conflict Resolution
Conflicts are common in all professions, including nursing. Although there is no common definition of conflict, it is characterized by actual or perceived objection or contradiction of values, interest or needs between two or more parties, resulting to unwanted reactions, stress and negative emotions between the antagonists. Studies on conflicts in various settings demonstrate that they could result to either positive or negative impacts between the parties involved. Collaborative professions such as nursing involve constant interactions with patients and colleagues and other healthcare practitioners. The interactions bring together individuals with diverse views resulting to conflicts, which could undermine the relationships.
